Privacy and your data

What we hold

Under Privacy & data (signed in) you can see what we hold about you and for how long, where it is processed, and the choices you have.

SIREN and your memory

What SIREN remembers about you is shown to you in plain words. You can look at it and manage it from your account. SIREN's explanations of why it answered a certain way are available to you too.

Download your data

You can download a copy of your data from Privacy & data. We ask for your password first, or a fresh sign-in if you use Google, so that only you can do this.

Your messages to support

If you write to us while signed in, your message is encrypted with a key that belongs to your account, and the emails we send about it carry only the reference number. If you write to us signed out, your message is stored as ordinary text so that we can reply, so please leave out sensitive details.

Questions about your data

Use the contact page and choose "Privacy and my data".